When placing pre-orders you will receive an email confirmation with an estimated date of dispatch. Once your order has been dispatched you will receive an email notification. The transit time for the delivery service selected will apply from the point of dispatch.
Your Own Life Organised aim to process and dispatch all orders within 1- 3 working days from when the order is placed, (this excludes weekends and UK public bank holidays) however during peak seasons this may vary. Delivery times will vary depending on the service selected and delivery destination. We will do everything in our power to ensure delivery times advised are met. However, occasionally transit times will be affected by factors beyond our control and therefore cannot be guaranteed. You will receive a confirmation email once your order has been dispatched which is when your specific transit time will take effect. Please note that depending on the value of the order will determine if the consignment has full tracking details.
At checkout you will be offered the following services:
UK Standard (Royal Mail 2nd Class)
UK Premium Delivery (Royal Mail 1st Class)
UK Free Standard Delivery (Royal Mail 2nd Class)
UK Next Day Delivery (Royal Mail Special Delivery Guaranteed by 1pm)
International Delivery (Royal Mail)
Please note: Any orders weighing over 2Kg will automatically be sent via courier service and charged accordingly.
UK Standard Delivery
We send all orders by Royal Mail Second Class; transit time with this standard service is normally around 3-5 working days. You will be notified by email when your order has shipped.
UK Premium Delivery
We offer Royal Mail First Class delivery option, which can be selected at check out. Transit time with this premium service is normally 1-2 working days. There is an extra charge for this service.
UK Free Standard Delivery
We offer free standard delivery to all UK customers when the order value exceeds £50 (no other promotional codes can be used) or when the order value exceeds £50 after all discounts have been applied. These orders are sent on a standard service which has a transit time around 3-5 working days.
UK Next Day Delivery
For next day delivery we use Royal Mail Special Delivery Guaranteed by 1pm service. You will need to have placed your order before 14:00 Monday – Friday; however orders placed on Friday won’t then be delivered until Monday. Orders placed during the weekend or UK bank holidays will be advised at the checkout of the delivery date to expect with this service. Next day orders do require a signature upon receipt, so there will need to be someone present to sign for the goods otherwise you will be left a calling card to arrange re delivery, or collection of goods from the local depot. Deliveries can be anywhere between 7am – 9pm.
All international deliveries will be sent via Royal Mail as Standard Delivery. Standard European transit time is 5-10 working days but can take up to 21 working days, for outside Europe its 7-14 working days. These times are an estimate provided by Royal Mail and are not guaranteed. Price for delivery is calculated at checkout. Your order will be sent on a standard service only, however if the order is above £30.00 this will automatically be upgraded to a tracked standard service so we are able to monitor its progress during transit.
Tracking will not apply to all orders, it depends on the size/value/weight and delivery destination of an order. Once your order has been dispatched you will receive an email notification, if tracking is applicable this will be included. If you require further assistance please email email@example.com
Please email us firstname.lastname@example.org